as part of last year's company's benefit, we were entitled to "Wellness Dollars" where we can sign up for spa/massage package to enjoy & pamper ourselves...so off i went to this nice & pretty posh place (@ Paragon) to sign up for the Couple Spa to pamper me & my hubby....

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You are entitled to:
a) one 45 min massage (choice of Shiatsu, Royal Thai, Tuina or Aromatic)
b) one 30 min Gentle Body Scrub
c) one 45 min Aromatic Touch Facial
d) one 30 min Foot Massage
e) one SPA meal
f) usage of spa facilities (hot therapy pool & sauna) and
g) reading & movie lounges
This voucher is valid till 15 April 2008.
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suddenly remembered that the validity is till 15 April 2008, called & request for an extension ( cos' i'm preggie and not possible to go for the massage or enjoy the facilities)...thinking that it was the most valid reason..all they could say is that i need to go down personally and talk to them....
so dar & i went down..
the staff asked " so, how many months preggie are you ? "
" 3" , i replied...
"Let me check with my manager....."
after a while....
"Actually, we can change it to pre-pregnancy massage..etc etc etc "
"No, i dun wan..i would still lose out on the usage of the spa facilities"
" Erm, but we can only extend it till August 08"
looked at her and said " you know its nt possible right ? i've not delivered then"
off she went..to check with the manager AGAIN...
" or, you may like to give the package to someone else ??" ( of cos not...the package cost $ 400+)
"or, your husband can come with SOMEONE ELSE / his friend ?? " ( like who ? my MIL ? gosh..what kind of suggestion is that ?? who is someone else?? )
Finally, the manager came, gave a weak handshake..congratulate me on my preggie (but sounded very fake)..and "out-of-goodwill" extended the package till Jan 2009...
whatever...the whole experience was horrible..when you sign up..everything is possible..can negotiate/discuss...now, a simple thing to extend (with a valid reason) simply show how inflexible & insensitive they are..the kind of suggestions..shouldn't even be made..is this where the service industry is heading to ???






